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Store

Return Policy

In Bodega Berroja, we strive to ensure customer satisfaction with every purchase made in our online store. However, we understand that circumstances may arise in which you wish to return a product. Therefore, we have established the following return policy to facilitate this process:

Eligible Products for Return

  • We accept returns of products that are in their original, unopened condition.
  • Products must be returned within 30 days of the purchase date to be eligible for a
    refund or exchange.

Return Process

  • To initiate the return process, please contact our customer service team at txakoli@bodegaberroja.com
  • Please provide relevant information about your purchase, including the order number and a description of the product you wish to return.
  • We will provide you with detailed instructions on how to proceed with the return and will assist you every step of the way.

Refund Conditions

  • Once we receive and verify the condition of the returned product, we will process your refund within 7 business days.
  • The refund will be issued through the same payment method used in the original purchase, unless otherwise requested.

Damaged or Incorrect Products

  • If you receive a damaged or incorrect product, please contact us immediately.
  • We are committed to providing a prompt and appropriate solution, either by replacing the product or issuing a full refund.

Excepciones

  • We do not accept returns on perishable or customized products, unless they are damaged or incorrect.

Contacto

  • If you have any questions or concerns about our return policy, please do not hesitate to contact us. We are here to help.

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